Wipro is hiring Associate Analyst role – 2025
Looking to start your career at a top IT company? Wipro is hiring Associate Analysts for 2025! Learn about the role, qualifications, job responsibilities, and how to apply today.
Kickstart Your Career with Wipro: Associate Analyst Role – 2025
Wipro is hiring Associate Analyst role – 2025
If you’re a recent graduate with a flair for problem-solving and a passion for technology, here’s some exciting news—Wipro is now hiring Associate Analysts for 2025. Known for its inclusive culture, world-class training, and dynamic work environment, Wipro is a dream company for many aspiring tech professionals.
In this article, we’ll walk you through everything you need to know about the role, responsibilities, qualifications, and the application process to help you land your dream job.
What is the Associate Analyst Role All About?
Wipro is hiring Associate Analyst role – 2025
At its core, the Associate Analyst role at Wipro is designed to provide technical support and resolve client queries effectively. Think of it as being on the frontlines—helping clients solve problems, understand products better, and ensuring smooth day-to-day processes.
This is not just a support job. It’s a high-impact role where your analytical thinking, communication skills, and customer empathy come into play. You’re the bridge between the client and the technical backend—ensuring everything runs smoothly.
Key Responsibilities
Wipro’s Associate Analysts wear many hats. Here’s what your day-to-day responsibilities may look like:
- Handling client queries via email and phone in a courteous, professional manner.
- Diagnosing problems and guiding users through step-by-step troubleshooting.
- Escalating complex issues to the right team if needed—timely and accurate.
- Logging every issue, solution, and customer interaction for future reference.
- Updating internal knowledge bases to make problem-solving quicker and smarter.
- Continuously learning about Wipro’s products and services to serve clients better.
- Suggesting alternative solutions to retain customer satisfaction.
- Collaborating with team leads to improve service quality and identify training needs.
Who Can Apply? – Eligibility & Skills
Wipro is hiring Associate Analyst role – 2025
Wipro is looking for candidates who bring a mix of technical knowledge and people skills. Here are the basic qualifications and preferred skills:
Educational Qualifications:
- Bachelor’s or Master’s degree in business, finance, accounting, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and experience with database management systems.
- Understanding of software development methodologies and tools.
Skills and Competencies:
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
- A basic understanding of software development methodologies is a plus.
- Ability to multitask, manage time effectively, and stay organized.
- Customer-focused attitude with a willingness to go the extra mile.
This role is ideal for freshers or early-career professionals looking to grow in the tech support and analytics domain.
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate a better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous, and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming calls and emails using the designated tracking software
- Offer alternative solutions to clients (where appropriate) to retain customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled callbacks to customers to record feedback and ensure compliance with contract /SLAs
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Wipro is hiring Associate Analyst role – 2025
- Undertake product training to stay current with product features, changes, and updates
- Enroll in product-specific and any other trainings per client requirements/recommendations
- Partnered with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self-learning opportunities and maintaining personal networks
Delivery
| No | Performance Parameter | Measure |
| 1 | Process | Number of cases resolved per day, compliance to process and quality standards, meeting process-level SLAs, Pulse score, Customer feedback |
| 2 | Number of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Application Process – Step-by-Step
Wipro is hiring Associate Analyst role – 2025
If you’re interested in applying, here’s how the recruitment process typically works:
- Online Application: Visit Wipro’s Careers Page and submit your resume.
- Resume Screening: The talent team reviews applications for eligibility and skills.
- Online Assessments: Expect an aptitude test or domain-specific quiz.
- Technical Interview: Assess your problem-solving and domain knowledge.
- HR Interview: Focuses on culture fit, career goals, and salary discussions.
Pro Tip: Customize your resume to highlight relevant skills like client servicing, analytical thinking, and communication. Add any certifications or projects that show your technical or customer support experience